FlameDrake ([info]flamedrake1) wrote,
First off
Happy Birthday Fizer.

Now the rant.

Today was one of those day's I'd be happy to write off as a loss. I'd like to have a rant about tables right now as they seem to have slid under the radar for quite some time. No-one ever abuses tables sitting their with their four legs all squa.... anyways. For those unknowledged in the way of laserforce we have reserved birthday tables... each is numbered with unique number and each with a maximun capacity (before they implode and splinter off into sharp projectiles of death). Now we have an ingenious system at laserforce that if you make a booking for 8 people... we'll reserve you a table for 8 people. The tables are worked out before the start of the day so peace and tranquility is had and there are tables for all. This system however is only broken by two extreamly rare (fucking frequent) events.
1/ The group booked for 8 becomes a group of 15.
2/ The partygoe'ers decide to bring every living relitive, friend and aquaintance; meaning that there are only 8 people playing but infact 183,382 people require a seat at the designated table.
Usually this deliema can be resolved by a quick swap of a few tables moving smaller groups onto smaller (and squishing) tables and letting the above fuckwits take a larger one... or by direct decapitation with a spool of fishing wire wrapped soley around dual paddlepop sticks.
Today however we had both problems happen at once, a group of 5 had become a group of 15 with 6 parents and so they took the liberty to comandeer their own new table... 10 minutes later the group of 20 arrived for their table to find it had gone. We had no other tables free for those numbers. The new woman was very cool with it all and with a relaxed composed tone advised me that her table had been stolen. Poliete nad curtious I went out there to personally obtain her a table which sadly I could not do. So With a quick clean of table's 3,4 & 5 I cleaned up and ler her have tables 3 and 4 that were convienantly placed next to eachother... THe booking that was supposed to be on table 3 I moved to table 5 on the new booking sheet so that when the group arrived they would know non the wiser of my move.. Everyone was happy and I had adverted a major bullshit toss when angry parents work out they have no table.

or so I had thought.

It appears a keenly trained counter aprentice had looked at the OLD booking sheet when she gave the table number to the next group when they arrived. So unknowlingly they were sent to table 3 where another group was set up. Clearly the father leader of the group was already in no mood for antics as he arrived at the table 3 and proceeded to tell the woman to move. She being already the champion who she was in allowing us to split her group directed the father to me who came in a storming stomp and tapped my shoulder.

Him: "Hey! That woman said you gave her OUR table"
Me: "yes sir there has been a change in tables, would you mind going to table 5? *Points to the clean table 5 ready for his group
Him: "No. We were told table 3, thats the table we were supposed to be at." *Doesnt seem at all as if he listened to what I just said*
Me: "Ah, there must have been a error at the counter, sir. Would you mind being at table 5 instead?"
Him: "Look I was told we were at table 3. I want to sit at table 3.... look just get these guys to...
*I just look at him with a blank expression, walk over to the table 3 where the lady who listened to the entire conversation had sat and leant over as if I was to speak to her before picking up the number three plastic counter from her table and walking over to table 5, slamming the 3 down rather hard and taking the plastic 5 number and putting it on the ladys table before walking to the counter. The guy just stood there in a raging awe as to my actions before unpacking himself onto the newly placed table 3 ;)

Later I got abused by 2 others because there was a honest mistake and a game got delayed... big deal? the staff involved (I wasn't one of them) are under a fuckload of stress and don't need to be abused... worse why come to me for answers while I'm cleaning tables... worse why abuse me and scream your faces off to me for it. Jeez. There was nothing anyone could have done to put them into games any earlier yet he had to throw his arms around and threaten to never come back, literatly making a scene over some stupid 10 minute break?
WTF is it with people? I mean honestly... what the fuck? What broken down thinking process tells you that if you yell and scream and throw your arms around like a fucking moron that you will somehow fear all us staff into submission and somehow we will do the impossible for you? Cause it aint fucking happening! You want to make us feel bad then expect poor service; we're there to serve you... not to be your fucking slaves.

*sigh* I am sometimes too snide,wyr and cynical from my own good sometimes.

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  • 3 comments

[info]comikari

August 7 2005, 13:50:33 UTC 6 years ago

Flamey I agree with you 110 %... while it would be nice to think that our ever-wonderful customers look beyond the space they occupy to consider the thoughts of other human beings what happened today doesnt exactly fill me with hope for our gene pool :P

and If I hear one more 'excuse me'...

[info]shywolfmyst

August 7 2005, 19:27:39 UTC 6 years ago

"picking up the number three plastic counter from her table and walking over to table 5, slamming the 3 down rather hard and taking the plastic 5 number and putting it on the ladys table before walking to the counter."

Haha, awesome! Kudos to thee!


[info]silvy_dragon

August 7 2005, 20:34:37 UTC 6 years ago

Sorry to hear that your day sucked. I have plenty of bad customer stories to tell you if you ever have a mind to listen. One customer even called me a "Frigid Ice Bitch" lol. It was just so much fun playing a manager at a call center because I got to inforce Co. policy. Hope you have a better day soon, and hope to bother you sometime when you are not dealing with "The Stupid." *hugs* Be well you.
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